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Chatki FAQ — Answers to All Your Questions

From registration to withdrawal — find clear answers to the most common questions about Chatki, all in one place.

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Browse the categories below to find what you're looking for

📝

Registration & Account

Everything you need to know about opening an account, KYC verification, identity confirmation, and managing your account.

💳

Deposits & Withdrawals

Full details on all payment methods including bKash, Nagad, and Rocket — limits, processing times, and fees.

🎮

Games & Platform

Easy guides on the rules and how to play Live Casino, Fish Game, slots, and more.

🎁

Bonuses & Promotions

How to claim your welcome bonus, deposit bonus, cashback, referral program rewards, and VIP benefits.

🔒

Security & Privacy

Everything you need to know about how your account and personal data are protected, including two-factor authentication and our data protection policy.

📱

Mobile App

Tips for downloading and installing the Chatki app, keeping it updated, and getting the best mobile gaming experience.

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Registration & Account

To open an account on Chatki, you need an active mobile number and a password. The registration process takes just 2–3 minutes. Your mobile number will need to be verified upfront. For full KYC verification, you may later be required to upload a photo of your national ID card or passport.

Under Chatki's policy, each person may only open one account. If multiple accounts are found under the same individual, they may be suspended and any bonuses forfeited. Please register with accurate information and use your account responsibly.

Deposits and small withdrawals generally work without KYC verification. However, KYC is required for larger withdrawal amounts. Without completed KYC, withdrawals may be delayed or put on hold. Completing verification quickly lets you enjoy the full benefits of your account.

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email and you'll receive an OTP or reset link. Use it to set a new password. The whole process takes just 3–5 minutes.

Yes, it is possible to change your registered mobile number. Contact live chat support and complete the identity verification process. For security reasons, this may take some time and additional verification may be required.

Yes, as part of responsible gaming, Chatki offers a temporary break or self-exclusion option. Contact the support team to deactivate your account for a specified period. For more information, Responsible Play Visit the page.
Deposits & Withdrawals

Deposits on Chatki can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Mobile banking payments are generally processed instantly. The minimum deposit amount typically starts from BDT 500, though this may vary depending on the promotion.

Withdrawal requests are typically processed within 1–24 hours. Completed KYC verification and sufficient balance can speed things up further. VIP members receive priority processing for faster withdrawals. Some delays may occur during non-banking hours or on public holidays.

Chatki itself does not charge any fees for deposits or withdrawals. However, mobile banking providers such as bKash or Nagad may apply their own transaction fees. Check the charges of your chosen payment method before proceeding.

Withdrawal limits depend on your account level and KYC verification status. Standard members and VIP members have different daily withdrawal limits, with VIP members entitled to significantly higher limits. Check your account settings or contact the support team for exact figures.

First, wait 15–30 minutes, as system updates can sometimes cause minor delays. If the issue persists, contact live chat support with your payment transaction ID or screenshot. Most cases are resolved within 2 hours.
Bonuses & Promotions

Chatki offers a welcome bonus for new members. Typically, a match bonus of up to 100% is available on the first deposit, and free spins or a fish game bonus may also be included. To see the current offer, Promotions Visit the page.

Withdrawing bonus funds generally requires meeting a wagering requirement. For example, a 30x wager means you need to bet 30 times the bonus amount. Conditions vary by bonus, so read the terms carefully before claiming. Details Terms & Conditions Find it on the page.

You'll find a unique referral link in your account. Share it with friends or acquaintances — when they register and make their first deposit, you'll receive a referral bonus. The bonus amount may vary according to the promotions calendar.

Yes, Chatki regularly offers daily login bonuses, daily missions, and weekly cashback. Logging in every day earns loyalty points that can be redeemed later. Extra bonuses are also available during special festivals and seasonal promotions.
Games & Platform

Chatki offers Live Casino (baccarat, roulette, blackjack), fish games, video slots, Sports Betting, and much more. Hundreds of games are available through partnerships with international-standard game providers. Demo versions of each game can be viewed without logging in.

After logging in Live Casino Go to the section. Choose your preferred table and set your bet amount. Enjoy playing live with a real dealer. A stable internet connection will give you the best experience.

In Fish Game, larger fish are worth more points than smaller ones. Managing your bullet usage is key — use them strategically rather than firing too many at once. Playing during bonus fish events and special in-game events gives you better chances of bigger rewards. Detailed guide Fish Game Available on the page.

Chatki's servers log all disconnection events during gameplay. In most cases, the game resumes from where it left off once the connection is restored. If a bet appears lost or you notice a discrepancy, contact the support team with your transaction ID.
Security & Privacy

Yes, Chatki uses 256-bit SSL encryption. Your personal information and financial transaction data are stored with the highest level of security. Your data is never sold or shared with third parties. For more information, Privacy Policy Read more.

Go to Account Settings and find the 2FA option under the "Security" section. You can enable it via mobile OTP or an authenticator app. Once 2FA is active, an additional verification code will be required each time you log in, making your account significantly more secure.

If you suspect unauthorized access, change your password immediately and enable 2FA. Then notify live chat support so your account can be reviewed. Chatki's security team will investigate promptly and take the necessary action.
Mobile App

Chatki App — Direct Download Download Available from the page. Android users can download and install the APK file directly. A link for iOS users is also available on the page. Downloading from third-party sites is not safe.

First, go to your phone's settings and enable the "Install from unknown sources" option. Then open the downloaded APK file and proceed with the installation. Once installed, open the app and log in. The whole process takes just 2–3 minutes.

The app sends push notifications so you never miss a bonus or offer. Biometric login (fingerprint/Face ID) is available exclusively on the app. Games load faster and the overall experience is smoother. That said, all features are also accessible on the website.

Yes, you should update regularly, as new updates include security improvements, bug fixes, and new features. Some games or features may not work properly on older versions. If you see an update notification when opening the app, go ahead and install it.
VIP & Loyalty Program

Chatki VIP members enjoy higher bonuses, faster withdrawals, a dedicated account manager, and access to exclusive tournaments. Additional perks include a birthday bonus, special cashback, and higher withdrawal limits. Learn more VIP Available on the page.

Play regularly to earn loyalty points. Once you reach a set number of points, you'll automatically advance to the next VIP level. Increasing your deposit and bet amounts can speed up your progress. Check the VIP page to see the points required for each level.

Accumulated loyalty points can be converted to cash or used as bonus credits. Some points can also be redeemed for special items or free spins. Points typically expire within 30–90 days, so make sure to use them regularly.
Support & Contact

You can reach Chatki via 24/7 live chat. Look for the chat button at the bottom right of the website or app. You can also contact us by email. The support team is available in English and typically responds within a few minutes.

Start by raising your issue via live chat. If it isn't resolved, send a detailed email with any relevant screenshots or transaction IDs attached. Chatki takes every complaint seriously and aims to resolve it within 48 hours.

Yes, Chatki's support team provides full assistance in English. English-speaking support agents are always available, with Bangladesh players in mind. Language will never be a barrier.

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