Your personal information is completely safe on Chatki. We clearly explain what data we collect, why we collect it, and how we keep it secure — all in one place.
The core principles Chatki follows to protect your data
All your data and transactions are secured with 256-bit SSL encryption. No third party can access or read this information.
Chatki never sells your personal data to third parties. Your information is used solely to improve the platform's services.
What we collect, and why, is fully disclosed in this policy with complete transparency. There are no hidden terms.
Chatki complies with international data protection regulations. Your information is always used lawfully and ethically.
You can view, correct, or request deletion of your data at any time.
You will be notified in advance by email or through the platform of any significant changes to the Privacy Policy.
This Privacy Policy ("Policy") describes our commitments and practices regarding the collection, storage, use, and protection of personal data belonging to users of the Chatki platform. By using Chatki, you are deemed to have accepted this Policy.
Chatki is a popular licensed online gaming platform in Bangladesh. We believe that every player's privacy is a fundamental right. That's why Chatki's Privacy Policy is designed to ensure the highest level of protection for your data.
This Policy applies when you:
This Policy is written in Bengali. However, in the event of a legal dispute, the English version shall be considered the authoritative text.
Chatki collects two types of information — directly from you and automatically while you use the platform.
| Data Type | When it is collected | Why It's Needed |
|---|---|---|
| Full Name | At Registration | Identity Verification (KYC) |
| Date of Birth | At Registration | Age Verification (18+) |
| Email address | At Registration | Account communications |
| Mobile Number | On Registration & Transactions | OTP verification & payment |
| National ID / Passport | For KYC verification | Legal identity verification |
| Financial information | On Deposits/Withdrawals | Payment Processing |
Chatki uses your information only for specific, legitimate purposes. It is never used for any unauthorized purpose.
Chatki never sells your data to advertising networks or uses it for marketing without your consent.
Chatki is very careful about sharing your information with third parties. Data may only be shared in the limited circumstances outlined below:
Only the necessary data is shared with payment gateways (bKash, Nagad, Rocket), KYC verification providers, and technology infrastructure partners. These partners are contractually bound to maintain data confidentiality.
Information may be disclosed in response to a court order, government investigation, or a lawful request from a regulatory authority.
In the event of a change of ownership, merger, or acquisition of Chatki, your information may be transferred to the new owner. You will be notified in advance.
Chatki never sells your data to advertisers, data brokers, or unrelated third parties.
Cookies are used to ensure the platform runs properly and to improve the user experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Maintaining login sessions and security | Deleted at end of session |
| Preference Cookies | Remembering your language, theme, and other settings | 1 year |
| Analytics Cookies | Traffic Analysis & Service Improvement | 6 months |
| Marketing Cookies | Displaying Relevant Ads | 30 days |
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
Chatki uses industry-standard technologies and processes to keep your data secure.
All data is retained while your account is active. After account closure, financial transaction records may be kept for up to 5 years as required by law. All other personal data is deleted within 30 days of account closure.
Under Chatki's Privacy Policy, you have the following rights:
You can find out what information we hold about you at any time.
You can request corrections to any inaccurate or incomplete information.
You may request deletion of your data under certain circumstances.
You may request that we stop using your data for specific purposes.
You can request a copy of your data in a structured, readable format.
You can object to your data being used for marketing or profiling purposes.
To exercise any of the rights above, please contact us: [email protected] — We typically respond within 30 business days.
Chatki is strictly prohibited for anyone under 18. We do not knowingly collect or store data from minors.
If you become aware that a minor is using Chatki, please notify our support team immediately.
Chatki's platform integrates certain third-party services that help enhance your experience.
BKash, Nagad, Rocket, and other payment gateways operate under their own privacy policies. When you are redirected to their pages during a transaction, Chatki's Privacy Policy does not apply.
Live Casino and slots software providers may receive minimal data to verify game fairness and outcomes. This information is used solely for game operation.
We recommend reading the privacy policy of any third-party service before using it. Chatki is not responsible for how third parties handle your information.
Chatki may update this Privacy Policy from time to time. Our process for handling changes is outlined below:
Continued use of Chatki after an updated policy is published will be considered acceptance of the new terms. We recommend checking this page regularly.
For any privacy-related questions, complaints, or requests, please contact our Data Protection team:
Email: [email protected]
Subject: "Privacy Request — [Your Account ID]"
Response time: within 30 business days
We take every privacy request seriously and work to resolve it as quickly as possible.
Player FAQs on the Privacy Policy
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