Gaming is for fun — not stress. Chatki believes every player's mental and financial wellbeing comes first. Here you'll find how to keep your gaming experience enjoyable and safe.
Online gaming is a great source of entertainment, but when it gets out of hand, it can have a negative impact on your personal and family life. Chatki always wants its players to enjoy gaming in a healthy and mindful way. Responsible gaming means knowing your budget, setting time limits, and playing without stress.
Online gaming is growing fast in Bangladesh. From young players to older ones, many people now enjoy Live Casino, Fish Games, and slots on Chatki. But among the thousands who play every day, some may not realise when entertainment starts to become addiction. Chatki takes this seriously and is committed to creating a safe environment for every player.
Responsible gaming isn't just a policy at Chatki — it's core to who we are. We believe a happy, healthy player is good for the platform in the long run. That's why we've built a range of tools and features to help you stay in control of your gaming habits.
Gaming is for entertainment — not income. Chasing losses by placing more bets is a dangerous habit.
To ensure responsible gaming on Chatki, we follow internationally recognized gaming protection protocols. Our customer support team is available 24/7, every day of the week. If you ever feel like you're losing control of your gaming habits, reach out to us right away.
Are you playing safely? Ask yourself:
Am I playing for fun, or chasing a profit?
Am I staying within my pre-set budget?
Can I accept losses without chasing them?
Is gaming having no negative effect on my family or work?
Can I stop playing when my set time is up?
You're gaming responsibly. Keep it up!
Our dedicated measures to keep your gaming experience safe and in control
Set your own daily, weekly, or monthly deposit cap. Limits take effect immediately once set, and any increase requires a 7-day waiting period.
Decide in advance how many hours you want to play in one sitting. Once the time is up, Chatki will automatically send you a reminder and, if needed, end your session.
If you feel like you need a break, temporarily close your account for anywhere between 24 hours and 30 days. During this time, logging in or placing bets will not be possible.
If you feel you need a long break from gaming, you can activate self-exclusion for anywhere between 3 months and 5 years. Your account cannot be reactivated under any circumstances during this period.
View a detailed report of all your bets, wins, losses, and spending. Understanding your patterns makes it easier to protect yourself from overspending.
Our specialist team is always on hand for any responsible gaming questions or concerns. Reach us via live chat or email at any time.
Take action right away if you notice any of the following signs
| Signs | Description | Limits |
|---|---|---|
| Chasing Losses with More Bets | Chasing losses by placing bigger bets after every loss. | High Risk |
| Overspending | Spending more than your set budget on gaming, with amounts increasing day by day. | High Risk |
| Hiding From Family | Keeping your gaming habits secret from family or friends. | Warning |
| Neglecting Work or Studies | Failing to meet daily responsibilities because of gaming. | Warning |
| Restlessness and Irritability | Feeling anxious or angry when unable to play. | Warning |
| Gambling with Borrowed Money | Taking on debt or breaking into savings to fund gaming. | High Risk |
| Unable to Stop at the Right Time | Being unable to stop playing, whether you're winning or losing. | Warning |
| Using Gaming as an Emotional Escape | Using gaming to cope with anxiety, loneliness, or depression. | Stay Informed |
Don't wait — use Chatki's responsible gaming tools or get in touch with us. Seek professional help if you need it.
You can easily activate these tools from your Chatki account settings
Set a maximum deposit amount per day, week, or month. Lowering a limit takes effect immediately; increasing it requires a 7-day cooling-off period.
Temporarily suspend your account for anywhere between 24 hours and 30 days. During a time-out, logging in, betting, and depositing are all disabled.
Take a complete break from the platform for a period of 3 months to 5 years. All promotional communications will also be paused during this time.
You'll receive on-screen reminders at set intervals showing how long you've been playing and how much you've spent.
Once your losses hit a set amount, your session will end automatically. It's the best way to keep financial losses under control.
You can view your complete gaming history and transaction reports for the last 30/90/365 days at any time.
Activate your responsible gaming protections in just a few simple steps
Sign in to your account with your username and password.
Click on your profile icon in the top-right corner of the screen, then select "Settings".
Go to the settings menu and click on the "Responsible Gaming" option.
Choose a deposit limit, time-out, self-exclusion, or any other tool and fill in the required details.
Save your changes. Some tools take effect immediately; others will activate after a confirmation email.
Stick to these simple rules and gaming will always stay enjoyable
Answer these questions honestly to see where your gaming habits really stand
Which of these have happened to you in the last 12 months?
Have you ever kept playing to try to win back money you lost?
Have you lied to family or friends about how much you spend on gaming?
Has gaming affected your sleep, eating, or work?
Have you ever spent more than your gaming budget and felt regret afterward?
Have you felt restless or irritable when you were unable to play?
Have you taken on debt or dipped into your savings to fund gaming?
Have you tried to stop gaming but couldn't?
You're in the safe zone. Keep going.
Stay alert. Start using Chatki's tools today.
Get help now. Contact us.
Chatki strictly enforces an 18+ policy. We have dedicated measures in place to prevent minors from accessing the platform in any way.
If your child has been using Chatki or any other online gaming platform, please contact us. We will take prompt action.
Gaming addiction is a mental health condition — there's no shame in it. Seeking professional help is an act of courage.
Our specialist team is always ready to help with any responsible gaming concerns. Email us at: [email protected]
Asking for help is not a weakness. Chatki is here for you — in gaming and in difficult times.
Bangladesh National Mental Health Helpline: Kaan Pete Roi — For professional support during a mental health crisis, please reach out to your local healthcare services.
Frequently Asked Questions About Responsible Gaming
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